Privacy Policy
Last updated: February 15, 2026
Haven ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, make a purchase, or use our products.
1. Information We Collect
Information you provide directly:
- Name, email address, shipping address, and phone number when you place an order
- Payment information (processed securely by Shopify Payments — we do not store your credit card details)
- Any information you provide when contacting our support team
Information collected automatically:
- Browser type, IP address, and device information when you visit our website
- Cookies and similar tracking technologies for website analytics and functionality
- Pages visited, time spent on pages, and referral sources
2. How We Use Your Information
We use your information to:
- Process and fulfill your orders
- Send order confirmations, shipping updates, and delivery notifications
- Notify you about software updates and new AI model releases for your Haven device
- Respond to customer support inquiries
- Improve our website and products
- Comply with legal obligations
3. Haven Device — Your Data Stays Yours
The Haven USB device operates 100% offline. When you use Haven:
- All conversations are processed locally on your computer
- No data is transmitted to our servers or any third party
- We have no ability to access, read, or collect your conversations or queries
- Your usage data never leaves your device
We designed Haven specifically so that your private data remains private. We cannot and do not collect any information from your Haven device.
4. Information Sharing
We do not sell, trade, or rent your personal information. We may share your information only with:
- Shopify: Our e-commerce platform, which processes orders and payments on our behalf
- Shipping carriers: To deliver your order (name and shipping address only)
- Legal authorities: If required by law, subpoena, or court order
5. Cookies
Our website uses cookies to:
- Remember your cart and preferences
- Analyze website traffic (via Shopify Analytics and/or Google Analytics)
- Improve your browsing experience
You can disable cookies in your browser settings, though some website features may not function properly.
6. Data Retention
We retain your order information for as long as necessary to fulfill our legal and business obligations, including tax and accounting requirements. You may request deletion of your personal data at any time by contacting us.
7. Your Rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you
- Request correction or deletion of your data
- Opt out of marketing communications
- Request a copy of your data in a portable format
California residents (CCPA): You have the right to know what personal information we collect, request its deletion, and opt out of the sale of your data. We do not sell personal information.
EU/EEA residents (GDPR): You have the right to access, rectify, erase, restrict processing, and port your personal data. Our legal basis for processing is contract performance (order fulfillment) and legitimate interest (website improvement).
8. Security
We use industry-standard security measures to protect your information, including SSL encryption on our website and secure payment processing through Shopify. However, no method of transmission over the internet is 100% secure.
9. Children's Privacy
Our website and products are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.
11. Contact Us
If you have questions about this Privacy Policy or wish to exercise your data rights, contact us at:
Haven
Email: support@gethavenai.com